Curriculum Products // Support

CAPT, Inc. provides both technical support and content support for its web-based courseware and other products. A 15% charge of a total order cost is added for one year of support. Support is provided by phone and e-mail.

Online-based training sessions with our training/support group are available as part of the support cost (using standard Internet meeting tools). A typical training session can last up to four hours.

On-site support and training can be arranged for an additional charge.

What information do I need when I contact CAPT, Inc.?

When reporting a support issue, please provide specific information such as:

• a contact name and phone number/e-mail
• a full description of the issue
• a location of the issue (course/lesson/page)
• the operating system, browser name and version, type of Internet connection, etc. (for web-based courses)

Who should contact CAPT, Inc. support?

If CAPT, Inc. is hosting our web-based courses in our Learning Management System, please designate a contact at your site as the liason with our support group. Have your users contact your liason, who can then contact our support group.

If you are hosting our web-based courses in your own Learning Management System, we will provide limited support to the group in your organization handling the LMS integration of our courses. This is due to the wide variety of LMSs and implementation issues.